Driver recruitment and training are two of the most pressing strategic and technical challenges facing BOLTS members, directly impacting the service that organisations can provide to their customers. These two challenges are further compounded by several overarching societal trends that are reshaping the landscape of the workforce, such as the stronger emphasis on work-life balance, remote work options, and personalised career development paths. Moreover, the competitive nature of today’s labour market makes it more difficult to attract and retain skilled drivers and requires more innovative approaches and incentives.
In this context, the BOLTS study on driver recruitment and training aims to provide valuable benchmarks for the members on the topic. This study begins with an overview of the BOLTS driver workforce, presenting data and trends on total headcount, the share of female drivers, and wage levels. It then examines driver recruitment processes, analysing workforce evolution, including new recruits, retention, and departures, as well as key recruitment practices. The following section explores driver training, outlining approaches, programme effectiveness, and assessment methods. The study concludes with a summary of the main good practices identified.
