The International Light Rail and Tram Benchmarking Group (BOLTS) met for its second meeting of the year in Hong Kong, hosted by founding group member Mass Transit Railway (MTR), which also coincided with the MTR Light Rail’s 35th anniversary.
The primary objectives of the meeting were to advance the ongoing development of the BOLTS strategy, the Key Performance Indicators (KPI) framework and analysis, and the associated work programme.
The meeting also provided members with opportunities for structured discussions and insights into driver recruitment and training. In addition, participants reviewed the results of the 2023 BOLTS Customer Satisfaction Survey (CSS), networked with peers, and took part in technical visits to the Light Rail Depot.
Many thanks to MTR for hosting this successful in-person meeting!
