Berlin

The International Light Rail and Tram Benchmarking Group (BOLTS) met for the second in-person meeting in 2025, in the city of Dubai, UAE, hosted by one of the group’s newest members, Dubai Tram, Roads and Transport Authority (RTA).

The meeting sessions focused on a combination of benchmarking analysis for the group, member organisation updates, themed insights and structured discussions around topics of strategic and technical importance to BOLTS members, such as financial performance and new revenue streams, fare evasion and technological advancements to monitor and mitigate it, customer service and satisfaction, and flexible working opportunities for staff.

The meeting was hosted in RTA’s new Innovation Lab located in the Al-Sufouh Tram Depot. Discussions were followed by a visit to Dubai Tram facilities, including the OCC, maintenance offices, maintenance workshop, rolling stock maintenance buildings, and tram stabling area.

Many thanks to Dubai RTA for their hospitality, and to BOLTS members for coming together and exchanging knowledge and best practices!

BOLTS is actively growing its membership. If your organisation is interested in attending the next BOLTS meeting as an observer, or wants further information about BOLTS or the TSC, please get in touch using the Contacts page.

The International Light Rail and Tram Benchmarking Group (BOLTS) met for the first time in person in Berlin, Germany, hosted by founding group member Berliner Verkehrsbetriebe (BVG). The Transport Strategy Centre facilitated the meeting with the four group members (Berlin BVG, Brussels STIB, Oslo Sporveien and Hong Kong MTR) across meeting and technical visit sessions on 1st and 2nd June 2023.

The main aims of the meeting were to progress the ongoing development of the BOLTS strategy, Key Performance Indicators framework and analysis, and work programme, as well as giving members the opportunity for structured discussion, insight into the topic of tram and light rail collisions, networking and technical visits to Lichtenberg depot and Operational Control Centre.

Thank you to BVG for hosting this first in-person meeting of many. BOLTS is actively growing its membership and will be meeting again in Hong Kong later in 2023. If your organisation wants further information about BOLTS or the TSC, please get in touch using the Contacts page.